We're here to help, here's how to reach out.
Phone: +1 844 777 8888
Critical Support: +1 844 777 8888 Press 9
Non-Critical Support: support@portalnetworks.ca
General Inquiries: hello@portalnetworks.ca
Mailing Address
290 King Street East,
Kitchener ON
Canada
Remote Assistance: sos.splashtop.com
Web Hosting Login: hosting.portalnetworks.ca
Customer Webmail: webmail.prtl.ca
Critical (P1) issues are covered 24/7 for managed IT, voice, and internet clients under our Enterprise Service Agreements.
Telephone Support: Monday – Friday 9:00 A.M. to 5:00 P.M.
After hours, call +1 844 777 8888 and press 9 for a critical (P1) issue. Our answering service takes the details and pages the on-call technician, who responds within an hour.
Email Support: Monday – Friday 9:00 A.M. to 5:00 P.M.
Email isn't monitored after hours. Emails received outside office hours are picked up the next business day, so call for anything critical.
All hours are Eastern Time, Monday to Friday, excluding statutory holidays.
Not happy with something? We want to hear about it. See how to raise a concern and how we escalate it.