Managed IT

Your IT, our Canadian team and expertise.

24/7 monitoring, helpdesk support, automatic patching, and data backup — all from a dedicated Canadian team. Stop putting out fires and get back to running your business.

Book an Assessment

No commitment. We'll show you where IT fits — and where it doesn't.

Risk Intelligence

Endpoint protection, email security, firewall management, and threat intelligence feeds — all managed centrally by Portal. We surface attacks early and act fast so incidents stay contained before they affect your business.

Peace of Mind

Managed IT means regular, predictable service — automatic updates, proactive monitoring, and a helpdesk that answers when you call. You'll know what you're paying every month, and exactly what you're getting for it.

Network Monitoring

Our proactive monitoring catches hardware failures, performance degradation, and security events before they cause downtime. We fix it before you even notice.

What This Means for Your Business

Your staff call us — not you

Every IT problem your team hits goes to us first. We remote in within minutes using our RMM platform — no waiting, no truck rolls for most issues, and no more you being the unofficial IT person.

We catch problems at 2am so you don’t see them at 9am

Every device on your network is monitored 24/7. Our systems alert us the moment something looks wrong — a failing drive, a missed patch, an unusual login — and we act before it becomes your problem.

Ransomware recovery in hours, not weeks

Advanced email filtering stops phishing and ransomware before they reach your users. EDR and next-gen AV contain anything that gets through — and if the worst happens, our BCDR platform restores from a clean backup in hours, not weeks.

We know your environment before we pick up the phone

Every server, every application, every quirk of your setup is documented in our system. Any tech on our team can step in and help immediately — no ramp-up, no re-explaining your environment.

Improve Productivity

Every hour your team spends troubleshooting is an hour they're not billing or growing the business. Our certified IT professionals handle the day-to-day so your people can do what they're best at.

✓24/7 Dedicated support.
✓Proactive monitoring and maintenance.
✓Automatic updates and patches.

Learn more

Prevent data loss

Hardware fails. Ransomware encrypts. Accidents happen. We protect your business with automated, redundant backups and proven restore procedures — so recovery is hours, not weeks.

✓Automated offsite data backups — encrypted and redundant.
✓Quick file restore to critical systems.
✓Document copies for auditing and archival needs.

Learn more

Predictable, fixed-cost IT

Unexpected IT bills are the worst kind — they usually arrive after something's already gone wrong. Our flat-rate managed IT plans give you comprehensive coverage at a fixed monthly cost.

✓Background monitoring ensures the health of your servers and workstations.
✓Automatic patching of both operating systems and common software suites.
✓Cybersecurity as a Service — EDR, email security, vulnerability scanning, and dark web monitoring included

Learn more

Getting started

How onboarding works

Portal onboards and supports the users, devices and servers listed on your quote.

1

Discovery

We inventory your users, devices, servers and accounts, and look at how your network, email and backups are set up today.

2

Documentation

Everything we find goes into our documentation system, so any Portal technician can help you without you re-explaining your setup.

3

Agent deployment

We install our monitoring and management agent on each covered device, so we can watch, patch and support it remotely.

4

Security baseline

We apply our standard security settings, including multi-factor authentication, endpoint protection and email security.

5

Test restore of backups

Where backups are part of your plan, we restore test data to prove recovery works before we call onboarding done.

You provide: admin access to Microsoft 365, the firewall, servers and domains; contact details for your current IT provider and line-of-business software vendors; agreed maintenance windows; and a decision-maker for approvals.

Let Portal take IT off your plate.

Book a free technology assessment and see exactly what Portal can do for your business.