Get in Touch

We enjoy sharing our experience and meet new challenges, so get in touch! We are happy to answer questions and show how Portal relates to your company or institution. Our friendly staff will evaluate how we can best help you.

North American Toll-Free

Toronto, Ontario Office

Waterloo, Ontario Office

Get Assistance

If you haven’t been able to find a solution to your problem or don’t have time to chat on the phone, submit a ticket by selecting the appropriate department.

Home Phone Services

Having issues with your home phone?

Create a ticket here Home Phone.

Business Phone Services

Having issues with your phone system (including SIP Trunks and Hosted PBX)?

Create a ticket here Business Phone.

Internet Connectivity Services

Support for our DSL, Fiber and LTE Backup solutions

Create a ticket here Internet Connectivity.

Email/Web Hosting/SSL Certificates

Having issues with your personal or business website or email?

Create a ticket here Email/Web Hosting/SSL.

Download Remote Support

Our Technology Partners

Keeping ahead of COVID-19

Given the situation with COVID-19, all Portal employees are working remotely - our level of service will continue to stay the same as despite these limitations. To avoid our employees’ face-to-face interaction with customers and the general public, and to limit exposure to the virus, we will not travel on-site (e.g., to conduct a training) until April 30th, and extra precautions will be taken when conducting emergency repair site visits and installations necessary for continued business.